Loyalty Supper Club:
La Tua Pasta officially invites you to join our Loyalty Supper Club: an exclusive program for true pasta lovers where you can earn incredible rewards just for enjoying your favourite dishes.
By simply creating an online profile with us, you’re already on your way to becoming a valued Supper Club Member. Once your account is created, you’ll start accumulating points with every purchase (£1 spent = 1 point earned), bringing you closer to a world of exciting pasta perks.
Membership is absolutely free, and while we can’t fathom why you’d want to, you can opt-out at any time (please note this will result in the deletion of your points and membership). Our club features tiers of rewards, starting at 100 points, where you can redeem points for pasta. More points come with bigger and more delicious options, including dishes and hampers!
It’s simple: you’ll accrue points with each online purchase at latuapasta.com and receive email notifications when you can unlock rewards. We recommend redeeming rewards with your order for the best experience. You can claim your points and use against a tier and send as a gift… the choice is yours!
For more details read the below FAQ or review our T&C’s With water boiling in the pot, it’s time to start accumulating points and enjoy our mouth-watering rewards – pasta is always the solution, even better when it’s free!
Buon Appetito!
FAQ - Loyalty Supper Club
HOW DO I JOIN?
When you create an account at latuapasta.com, you’re auto-enrolled in our Loyalty Supper Club. Existing account holders will automatically be in – no action needed. From your first purchase as an active member, you will accrue points based on your basket total (excluding VAT). Guest purchases will not be credited to your account, always log in.
If you’re already a customer, unfortunately, any orders previously placed will not add to your points.
DOES IT COST ANYTHING TO JOIN?
We don’t charge you anything for being a fabulous, loyal fresh pasta fan; we simply reward you for it!
I CLAIMED MY REWARD, BUT I CANNOT SEE IT IN MY BASKET!
Please ensure you are logged in, have redeemed the reward eligible for redemption, and that your reward is in the basket. If there is no reward in your basket, an error may have occurred. Please contact [email protected].
If you complete your purchase and the reward has not been added, we can not edit your order or claim your reward after the purchase has been made. Please contact us for assistance before completing your purchase.
WHAT REWARDS CAN I CHOOSE FROM?
Each tier has a range of products, such as pasta meal kits and/or hampers, that you can redeem as your reward. From time to time, we may change the items per tier based on seasonal specials, availability, or just to offer something new.
HOW DO I CLAIM MY POINTS?
Congratulations, you’re earning points! Login to your account via www.latupasta.com and click account. When you go to your account, you’ll see a Rewards/Supper Club area. Here, you will find your cumulative points, items to claim and instructions. You can claim any reward listed that matches your available points balance. Redeem the chosen reward, and add other rewards or items from our shop. Once you have completed your shopping, go to checkout, ensure your reward has been accepted and complete your purchase.
If you need extra help, please email us at [email protected].
HOW DO I REMOVE MYSELF FROM THE SUPPER CLUB?
Are you sure you don’t want free pasta? In this case, you’re welcome to opt out of our Loyalty Supper Club at any time. This will delete all your points and withdraw you as a member. You can do this at any time by logging in to your account, going to ‘Loyalty Supper Club’ and clicking opt-out. Or, if you want to continue earning points but aren’t interested in the supper club-related emails, you can choose to opt out of them.
Upon closure of your account, any points that have not been redeemed will be deleted and not reinstated or refunded. No cash value is held.
WHO IS ELIGIBLE TO JOIN?
Anyone with a registered profile can join our Loyalty Supper Club. Sign up for an account on our website, make a purchase, and watch those points turn into pasta!
WHERE CAN I SEE HOW MANY POINTS I HAVE ACCUMULATED?
Log in to your account and go to ‘my loyalty rewards’ to see your point total. Watch the points add up and top up your order with free dishes – who doesn’t love free fresh pasta? We will email you once you hit a tier level so you know you can redeem your points on your chosen reward.
DO I HAVE TO PAY FOR DELIVERY?
Our Loyalty Supper Club allows you to redeem pasta whenever you want; we recommend claiming it with your next order. If you redeem your rewards solely, you will be charged for delivery.
Please see our Terms and Conditions for delivery; usual rates apply.
CAN I SEND MY POINTS TO FRIENDS AND FAMILY?
Points are not transferable to other accounts or members, but you could use your rewards as a gift and send them directly to friends or family. Choose the reward you want to send, change the shipping address, and just pay for the delivery. Your lucky loved ones will be surprised to receive such an exceptional gift.
Please see our Terms and Conditions for delivery; usual rates apply.
I’VE BOUGHT SOMETHING, BUT MY LOYALTY SUPPER CLUB POINTS ARE NOT SHOWING ON MY ACCOUNT.
Don’t worry, it may take up to 1-2 days from your purchase for the points to show in your account. Once dispatched, your points will be added. Please check to ensure you used the right email address for your order. Points are allocated ‘per email address’ and cannot be transferred to another.
For any issues, don’t hesitate to contact our customer service, and we will be happy to help.
I MADE A PURCHASE AS A GUEST AND WASN’T LOGGED IN. DO I STILL GET POINTS?
Points cannot be moved or allocated if you’re not logged in. We always advise you to log in to your account before placing your order. This will allow the system to allocate your points to the email you used at checkout and reduce the chance of your points not being allocated.
WHAT IS THE VALIDITY PERIOD OF MY REWARD POINTS?
Don’t worry, you have plenty of time. From the date of your purchase, you have 180 days to redeem points allocated per order. You cannot exceed 400 points; any points beyond this will be null, void and cannot be redeemed.
WHAT HAPPENS IF I ACCIDENTALLY CHOOSE THE WRONG REWARD? CAN I SWITCH TO ANOTHER ONE?
Once you redeem a reward, it cannot be changed. For instance, if you mistakenly choose a reward, you won’t be able to swap it with another one, even if they’re in the same points tier. Please select carefully.