Frequently Asked Questions
Welcome to our FAQ page, if you don’t find the answer to your question, please do not hesitate to contact us.
WE WILL BE GLAD TO HELP YOU!
Pasta Information
Tortelloni: 7-9pcs/250g or 32/34 pcs/1kg depending on the filling.
Ravioli: 17-20pcs/250g or 70/80 pcs/1kg depending on the filling
It all depends if the pasta is served as a starter or as a main and how hungry you are. Usually, we recommend 125-200g portion as a starter: 250g serves 1-2, 500g= serves 3-4, 1kg= serves 6-8. You can double the servings if you are using the pasta as a main.
For those residing in central London, we aim to provide you with pasta with a shelf life of 5 days.
Outside central London, encompassing the rest of the UK, we aim to offer plain pasta with a shelf life of 8 days, filled pasta with a shelf life of 14 days, and butter and sauces with a shelf life of 10 days.
Once opened, if you don’t consume the full tray of pasta, wrap it with cling film and keep refrigerated below 5C. Once opened, consume the pasta within 3 days.
All our pasta is perfect for Freezing (except gluten free gnocchi) and it freezes beautifully. The pasta is at its best within the first few days. Therefore, if you are planning to freeze some pasta, we recommend freezing it as soon as possible. If you are freezing long shapes, please divide the pasta into individual portions and ideally ‘nest’ your pasta (Otherwise you will have a very large ‘block’ of pasta!) Frozen pasta needs to be consumed within 1-2 months. You will also have to add an extra minute of cook time when cooking from frozen.
Cook the pasta without defrosting it. Follow the same procedure as cooking the pasta from fresh. Just boil it for 1-2 more minutes.
Keep refrigerated below 5C or freeze in the first 2 days if you are going to save for later.
Follow the cooking instructions on the packaging.As a general guideline: – bring 2 litres of well salted water to a rolling boil in a large pot. (You will need 2 litres for every 250g of pasta).Add the pasta and cook for 3-4 minutes for fresh pasta, or 4 – 5 minutes for frozen and a sprinkle of parmesan cheese.
From our experience, all kids love plain pasta as it can be combined with their favourite sauce. We recommend the smaller shapes such as mini macaroni or long pasta such as pappardelle for younger kids. From the feedback we’ve had over the years from our young customers – they love our filled pasta too: Spinach & Ricotta, Italian Sausage, Beef and Pumpkin. And the parents love getting the extra serving of protein or vegetables in one go! It is all about your kid’s taste – thankfully we have many options to choose from!
Plain pasta can be served with any sauce (tomato, pesto, artichoke&truffle, butter&sage) and a sprinkle of parmesan cheese. Our filled pasta has plenty of taste in the filling so we recommend combining it with one of our flavoured butters and parmesan cheese on top. However, it’s really up to you. We’ve tried to provide you with some serving suggestions and images on the website to give you ideas: eg. we suggest serving Ravioli Pumpkin with Butter & Sage sauce and Parmesan; while we suggest combining Tortelloni Black Truffle pasta with Truffle Butter and Parmesan. Check out our recipe section where we’ve gotten our favourite chefs to show you their favourite family recipes!
We do have these options available. We do use a 100% vegetarian Hard Cheese so all our pasta made with vegetables and cheese is suitable for vegetarian. In terms of offering suitable for vegan we do have potato gnocchi, trofie, orecchiette as well as Tortelloni Pumpkin & sage and Ravioli Pea & shallots. Our tomato sauces are suitable for gluten free, vegan, vegetarian dietary requirements. If you have a gluten allergy we can provide you with our Gluten Free & Vegan Gnocchi. Please browse in the different categories inside the shop to discover our range available or if any doubt please do not hesitate to contact us.
If you have any allergies, you should check the allergy list in the product description and on the product label before placing your order or consuming the pasta. All our pasta is produced in a factory that handles Wheat, Egg, Milk, Nut, Crustacean, Fish, Celery, Mustard, Soya and Sulphites. We highly recommend you contact our customer service team on 02089618024 (Mon-Fri, 9am-5pm) or send an email to info@latuapasta.com if you have any doubts or enquiry.
All trays are fully recyclable. The plastic we use are widely recyclable in the UK. The film is not recyclable yet. However, we are really committed to protecting our environment and we are working on improving our packaging by making it fully recyclable very soon.
Ordering & Delivery
We deliver from Monday to Friday, and your order will typically arrive within 3-4 working days from the day you place it. The daily order cut-off time is 2 pm. Orders placed after 2 pm will be processed the following day as our skilled pasta makers will take your orders and craft the pasta overnight!
Please note we do not deliver on weekends; if you want your order to arrive before the weekend, place your order before 12 midday on Thursday of that week.
Due to demand, we cannot guarantee special delivery dates due to our artisan production, but for special delivery considerations please email info@latuapasta.com with your order number and requirements and we will try our best to accommodate.
Our drivers will bring the package to your doorstep and ring your bell. If you have any special instructions for our drivers, please let us know when you are placing the order (in the message box). Your pasta will be delivered in insulated boxes with ice packs.
Our system currently does not allow for regular orders yet! But if you would like to re-order one of your previous orders – head to your account page and click re-order, in one simple click your order will be populated in your basket for a fast and efficient check-out, enjoy!
We deliver Mon-Fri, excluding Bank holidays
The delivery charge covers the cost of packing and delivering the pasta to you. Delivery is free of charge with orders over £40 (after any discount, promo or voucher that may be applied). If your order is below £40 we will charge £5. Due to location and logistics some delivery fees will be higher, please refer to T&Cs for more information.
Due to the automation of our ordering, we recommend ordering via our website. If you encounter any problems ordering online, please do email us or phone (9 am – 4 pm), and we will work as fast as possible to fix any issues.
If you have placed a wrong order by mistake or you forgot to add some pasta, no worries! Contact us within 12 hours on 02089618024 (Mon-Fri, 9am-4pm) or send us an email to info@latuapasta.com stating your order number and our customer service team will do its best to amend your order.
Of course!
In the checkout section, you have the option to indicate if your parcel is a ‘gift’. If you check this option you can always add a special message. Please write the message in the designated field. We will include this personalised message in the order and no prices will be shown.
Feel free to get creative! Sending someone pasta is the perfect way to send your best wishes.
Our system currently does not allow for regular orders yet! But if you would like to re-order one of your previous orders – head to your account page and click re-order, in one simple click your order will be populated in your basket for a fast and efficient check-out, enjoy!