ORDERING AND DELIVERING:

How long will it take to receive the pasta? Do I have to book a delivery slot?

No waiting online for a slot – we can still deliver incredibly fast:
Central London: your order will arrive in working 1 day if ordered before 3pm the prior day.
Rest of London and UK: your order will arrive in 2-3 working days

How will my pasta be delivered?

Central London: your pasta will be delivered with our refrigerated vans by our drivers. Our drivers will bring the package to your doorstep and ring your bell. If you have any special instructions for our drivers please let us know when you are placing the order (in the message box).
Rest of London and UK: your pasta will be delivered in insulated boxes with ice using a third party courier. 

What postcodes are included in your 24hr central London delivery?

Central London includes the following delivery postcodes: E1, E2, E3, E8, EC1, EC2, EC3, EC4, WC1, WC2, SW1, SW3, SW4, SW5, SW6, SW7, SW8, SW10, SE1, N1, NW1, NW2, NW3, NW4, NW5, NW6, NW8, NW10, W1, W2, W3, W4, W5, W6, W8, W9, W11, W12, W13, W14).
Rest of London and UK: includes all the other UK Mainland postcodes not mentioned in Central London 

Do you deliver on bank holidays?

Central London: we deliver Mon-Sat (depending on postcode) excluding Bank holidays.
Rest of London and UK: we deliver Tue-Fri excluding Bank holidays.

Due to COVID-19 situation, I am in self-isolation. Can you deliver?

We can definitely deliver to you! We always follow government guidance.  We will drop the box at the doorstep and step back to respect the 2 metre distance between driver and client.

What is the “delivery” charge and how much it is?

The delivery charge covers the cost of packing and delivering the pasta to you. Delivery is free of charge with orders over £30 (after any discount, promo or voucher that may be applied). If your order is below £30 we will charge £5.

Can I order over the phone?

You can certainly place your order over the phone. However, we encourage you to place your order through our online shop so that you can have an overview of all of the special promotions we may be running. 

How can I cancel or amend my order?

If you have placed a wrong order by mistake or you forgot to add some pasta, no worries! Contact us within 12 hours on 02089618024 (Mon-Fri, 9am-4pm) or send us an email to info@latuapasta.com stating your order number and our customer service team will do its best to amend your order. 

Can I order pasta a gift for someone else?

Yes please!! In the checkout section, you have an option to indicate if your parcel is a gift, care package or what we like to call a “pastagram”.  If you check this option, together with the order we will put your special message on a gift card for you. Please write the message in the designated field. We will send a delivery note where no prices will be shown

Feel free to get creative! Sending someone pasta is the perfect way to send your best wishes.

How do I set up a regular order?

Our system currently does not allow for regular orders yet but bear with us… we are working on it!

PASTA INFORMATION:

How many pieces of filled Pasta are there in 250g or 1 kg?

Tortelloni: 7-9pcs/250g or 32/34 pcs/1kg depending on the filling.
Ravioli: 17-20pcs/250g or 70/80 pcs/1kg depending on the filling

How much should I be ordering? How big is a portion?

It all depends if the pasta is served as a starter or as a main and how hungry you are. Usually, we recommend 125-200g portion per main course: 250g serves 1-2, 500g= serves 3-4, 1kg= serves 6-8.  You can double the servings if you are using the pasta as a starter.

What is the shelf life?

The range of pasta delivered in Central London has a shelf life of 5 days while the shelf life for the range delivered to the Rest of London and to the UK has an average of 12 days for plain pasta and 20 days for filled pasta. 

What should I do once I open the pack?

Once opened, if you don’t consume the full tray of pasta, wrap it with cling film and keep refrigerated below 5C. Once opened, consume the pasta within 3 days. 

Can I freeze the pasta?

All our pasta is perfect for Freezing (except gluten free gnocchi) and it freezes beautifully. The pasta is at its best within the first few days. Therefore, if you are planning to freeze some pasta, we recommend freezing it as soon as possible.  If you are freezing long shapes, please divide the pasta into individual portions and ideally ‘nest’ your pasta (Otherwise you will have a very large ‘block’ of pasta!)  Frozen pasta needs to be consumed within 1-2 months. You will also have to add an extra minute of cook time when cooking from frozen.

How do I cook the pasta from frozen?

Cook the pasta without defrosting it. Follow the same procedure as cooking the pasta from fresh. Just boil it for 1-2 more minutes.

How do I store the pasta?

Keep refrigerated below 5C or freeze in the first 2 days if you are going to save for later.

How do I cook the pasta?

Follow the cooking instructions on the packaging.As a general guideline: – bring 2 litres of well salted water to a rolling boil in a large pot. (You will need 2 litres for every 250g of pasta).Add the pasta and cook for 3-4 minutes for fresh pasta, or 4 – 5 minutes for frozen and a sprinkle of parmesan cheese.

What pasta do you recommend for kids?

From our experience, all kids love plain pasta as it can be combined with their favourite sauce. We recommend the smaller shapes such as mini macaroni or long pasta such as pappardelle for younger kids.  From the feedback we’ve had over the years from our young customers – they love our filled pasta too: Spinach & Ricotta, Italian Sausage, Beef and Pumpkin. And the parents love getting the extra serving of protein or vegetables in one go! It is all about your kid’s taste – thankfully  we have many options to choose from!

What sauce combinations do you recommend?

Plain pasta can be served with any sauce (tomato, pesto, artichoke&truffle, butter&sage) and a sprinkle of parmesan cheese. Our filled pasta has plenty of taste in the filling so we recommend combining it with one of our flavoured butters and parmesan cheese on top. However, it’s really up to you.  We’ve tried to provide you with some serving suggestions and images on the website to give you ideas: eg. we suggest serving Ravioli Pumpkin with Butter & Sage sauce and Parmesan; while we suggest combining Tortelloni Black Truffle pasta with Truffle Butter and Parmesan.  Check out our recipe section where we’ve gotten our favourite chefs to show you their favourite family recipes!

Do you have gluten free, vegan, vegetarian options?

We do have these options available. We do use a 100% vegetarian Hard Cheese so all our pasta made with vegetables and cheese is suitable for vegetarian. In terms of offering suitable for vegan we do have potato gnocchi, trofie, orecchiette as well as Tortelloni Pumpkin & sage and Ravioli Pea & shallots. Our tomato sauces are suitable for gluten free, vegan, vegetarian dietary requirements. If you have a gluten allergy we can provide you with our Gluten Free & Vegan Gnocchi. Please browse in the different categories inside the shop to discover our range available or if any doubt please do not hesitate to contact us.

What if I have an allergy?

If you have any allergy you should check allergy list in the product description and in the product label, before placing your order or consuming the pasta. All our pasta is produced in a factory that handles Wheat, Egg, Milk, Nut, Crustacean, Fish, Celery and Soy. We highly recommend you to contact our customer service team on 02089618024 (Mon-Fri, 9am-5pm) or sending an email to info@latuapasta.com if you have any doubt or enquiry.

Miscellaneous:

Can I recycle the packaging?

All trays are fully recyclable. The plastic we use are widely recyclable in the UK. The film is not recyclable yet. However, we are really committed to protecting our environment and we are working on improving our packaging by making it fully recyclable very soon.

How can I give you my feedback?

We always welcome any and all kind of feedback from our customers. Please contact us by email: info@latuapasta.com or, once you have placed an order, we welcome you to leave your feedback and rating for each product directly on the website.